Removal Van Islington Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Islington supplies removal and associated services. By requesting a quotation, making a booking, or allowing work to commence, you agree to be bound by these Terms and Conditions. They are intended to clarify both your responsibilities and our obligations when arranging removals and related services in Islington and the surrounding areas.
Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm, or organisation requesting or paying for the services.
Company means Removal Van Islington, the provider of the services.
Services means any removal, loading, unloading, packing, transportation, storage, or associated services provided by the Company.
Goods means the items that the Company is requested to move, transport, pack, or store.
Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
Scope of Services
The Company provides residential and commercial removal services, including but not limited to local moves, small office relocations, man and van services, and related loading and unloading. Services are generally provided within Islington and nearby locations, although the Company may, at its discretion, agree to provide Services further afield.
Any Services to be provided will be confirmed in the booking confirmation or written quotation. Only those Services specifically agreed will be supplied. Additional tasks requested on the day of the move will be subject to availability and may incur extra charges.
Booking Process
All bookings are subject to availability and acceptance by the Company.
The Customer may request a quotation by providing accurate information about the property, access conditions, inventory of items, and any special requirements. Quotations are usually estimates based on the information provided and any site inspection, where applicable.
A booking is not considered confirmed until the Customer has explicitly accepted the quotation or rate offered and the Company has issued a confirmation of the booking. The Company reserves the right to refuse or cancel any booking at its discretion, for example where access is inadequate, the job is unsafe, or payment terms are not met.
The Customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. Any changes in dates, addresses, access arrangements, volume of items, or special requirements must be notified to the Company as early as possible. Significant changes may affect the price and availability of the Services.
Quotations and Pricing
Unless otherwise stated in writing, quotations are estimates only and are based on the information supplied by the Customer. The Company may revise pricing if:
1. The volume or nature of the Goods differs significantly from the information provided.
2. Access is substantially more difficult than described, including stairs, long walking distances, parking restrictions, or delays caused by building management or third parties.
3. The Customer requires additional Services not originally quoted for, such as extra labour, additional vehicles, or packing materials.
4. The work is carried out on a weekend, bank holiday, or outside normal working hours, where this was not taken into account in the initial quotation.
All prices are stated in pounds sterling unless otherwise agreed. The Company may apply reasonable surcharges for congestion, toll charges, parking costs, or delays beyond its control.
Payments and Charges
Payment terms will be communicated at the quotation or booking stage. The Company may require a deposit to secure the booking, with the balance payable on or before completion of the Services, or as otherwise agreed.
The Customer agrees to pay all sums due under the Contract on the agreed dates and by the agreed method. If payment is not received when due, the Company may:
1. Withhold or suspend Services until payment is received.
2. Charge interest on overdue amounts at a reasonable rate until payment is made in full.
3. Retain Goods in its possession as security for any unpaid charges, subject to applicable law.
When Services are charged on an hourly basis, the minimum hire period and any part hours will be specified at the time of booking. Time for the purposes of billing usually includes travel to and from the locations, loading, unloading, waiting time, and any agreed breaks, as outlined by the Company.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment may be subject to charges, depending on the notice period and the nature of the changes.
Where the Customer cancels within a reasonable notice period prior to the scheduled start time, the Company may waive or reduce cancellation fees at its discretion. If cancellation occurs with short notice, including on the scheduled day of the move, the Company may charge a cancellation fee up to the full quoted amount, to cover costs and lost bookings.
If the Customer wishes to change the date, time, or details of the move, the Company will attempt to accommodate the request, but cannot guarantee availability. Any rescheduled booking will be treated as a new booking and may be subject to revised pricing.
The Company reserves the right to cancel or postpone Services in circumstances beyond its control, including but not limited to severe weather, road closures, vehicle breakdown, illness, or safety concerns. In such cases, the Company will liaise with the Customer to agree a reasonable alternative date or arrangement. The Company will not be liable for any indirect or consequential losses arising from such rearrangements.
Customer Responsibilities
The Customer is responsible for:
1. Ensuring that all Goods are properly packed, secured, and clearly labelled, unless the Company has agreed to provide packing services.
2. Arranging suitable parking and access at all relevant addresses, and complying with local parking and traffic regulations.
3. Obtaining any permissions required from landlords, building managers, or local authorities for the move.
4. Supervising the move where appropriate, or appointing a responsible representative who can provide instructions and sign any necessary documents.
5. Removing and safeguarding valuable items such as jewellery, cash, important documents, and irreplaceable items, which the Company will not knowingly transport unless otherwise agreed in writing.
If the Customer fails to provide adequate access or instructions, or is not present at the agreed time, the Company may treat the booking as cancelled and apply relevant charges, or may charge for waiting time and any additional labour required.
Excluded and Hazardous Items
The Company does not ordinarily transport the following items and they must not be included in the Goods without prior written agreement:
1. Explosives, flammable materials, or other hazardous substances.
2. Illegal items or substances.
3. Live animals, plants, or perishable goods requiring special storage.
4. Items which, in the opinion of the Company, may be dangerous to staff, vehicles, property, or other Goods.
The Customer must inform the Company in advance if any Goods may require special handling or pose a particular risk. The Company may refuse to move such items or may require additional charges or conditions to be met.
Waste and Environmental Regulations
The Company is not a general waste carrier and will only remove waste or unwanted items where this forms part of an agreed removal Service and where lawful to do so. The Customer is responsible for declaring any items intended for disposal or recycling at the time of booking.
All disposal of waste and unwanted Goods will be carried out in accordance with applicable environmental and waste management legislation. The Company may refuse to remove items that constitute hazardous waste, controlled materials, or items that cannot be lawfully disposed of through normal channels.
Where the Company agrees to remove waste or unwanted items, additional charges may apply for handling, transportation, and disposal, including any fees levied by licensed waste or recycling facilities.
The Customer must not request or encourage the Company to dispose of items unlawfully, including fly-tipping, dumping, or leaving waste in unauthorised locations. The Customer will be responsible for any fines, penalties, or costs arising from unlawful disposal that results from their instructions or omissions.
Liability and Limitations
The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, liability is limited as set out in this section.
The Company will not be liable for loss or damage arising from:
1. Normal wear and tear, minor marks, or superficial damage that may occur despite reasonable care, particularly in moves involving narrow stairways or restricted access.
2. Goods that were inadequately packed by the Customer or a third party.
3. Goods that are inherently fragile, including glass, artwork, and antiques, unless the Company has specifically agreed to handle them with suitable packing.
4. Pre-existing defects, damage, or weakness in the Goods.
5. Loss or damage arising from war, terrorism, natural disasters, civil unrest, or other events beyond the Company’s reasonable control.
Where the Company is found to be liable for loss or damage to Goods, liability may be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation. The total liability of the Company in relation to any single Contract will be limited to a reasonable and proportionate sum, which may be specified in the quotation or agreed separately.
The Company does not accept liability for any indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress, arising from delays, cancellations, or damage, except where such liability cannot be lawfully excluded.
The Customer is encouraged to arrange suitable insurance cover for the full value of their Goods during the move, storage, or any period of handling by the Company.
Claims and Complaints
Any loss or damage that the Customer considers to be the responsibility of the Company must be reported as soon as reasonably practicable, and in any event no later than a reasonable time frame after completion of the Services. The Customer should provide details of the items affected, the nature of the damage, and supporting evidence such as photographs.
The Company will review any complaint or claim in good faith and may request access to inspect the items or premises. Failure to notify the Company promptly may affect the ability to investigate or resolve the matter.
Access, Parking, and Delays
The Customer is responsible for ensuring that adequate parking and access are available at all addresses involved in the move. This may include arranging permits, suspending parking bays, or notifying neighbours or building management.
The Company is not liable for fines or penalties arising from the Customer’s failure to arrange suitable parking. Any such fines paid by the Company on the day of the move may be charged to the Customer.
Delays caused by issues outside the Company’s control, including waiting for keys, delays due to solicitors or estate agents, traffic congestion, or access restrictions, may incur additional charges for waiting time or extended hire, as reasonable in the circumstances.
Health and Safety
The Company will carry out its Services with regard to the health and safety of staff, the Customer, and the public. Staff may refuse to carry out tasks they consider to be unsafe, unreasonable, or beyond the scope of the agreed Services.
The Customer must ensure that the premises are reasonably safe for work to take place, including providing adequate lighting, clear walkways, and informing the Company of any known hazards.
Personal Data and Privacy
The Company may collect and process personal data about the Customer for the purpose of providing and administering the Services, including name, address, contact details, and job details. Such data will be used only for legitimate business purposes, such as managing bookings, processing payments, and handling queries or complaints, and will be retained for no longer than reasonably necessary.
Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the Contract was formed, unless changes are required by law or regulation.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services. No verbal statements or representations will be binding unless confirmed in writing by the Company.